Return & Refund Policy

Thank you for shopping with Witchsalty. We hope you are delighted with your order! However, if you are not completely satisfied with your purchase, we are here to help with hassle-free returns. Please review our detailed return procedure below.

Return Eligibility & Timeframe

To be eligible for a refund, please submit your return request within 14 calendar days of delivery.

Returned merchandise must meet the following conditions:

  • Unworn, unwashed, and unaltered.
  • In the same immaculate condition as received.
  • Packed securely in original packaging with all original tags attached.

 How to Initiate a Return

Request Authorization: Contact our support team at service@witchsalty.com to notify us of your return and receive the official return address and instructions.

  • Pack Your Item: Place the item securely in its original packaging along with your order receipt or proof of purchase.
  • Ship the Parcel: Send the package to the authorized address provided by our customer service team.

Refund Processing & Timelines

Once your return is delivered to our facility, our team will inspect the item to ensure it meets our quality standards. Please allow up to 14 business days from the time your package arrives for processing.

Upon approval, your refund will be issued to your original payment method.

Depending on your credit card issuer or financial institution, funds may take 1 to 2 billing cycles to reflect on your account statement.

You will receive an automated confirmation email as soon as your refund has been processed.

Non-Returnable & Exceptional Items

For health, hygiene, and safety reasons, the following categories are strictly exempt from returns or exchanges:

  • Intimate apparel & swimwear
  • Perishable goods
  • Customized or personalized products
  • Digital products or downloadable media
  • Gift cards

If you receive an item that is defective, damaged, or incorrect, please reach out to us immediately at service@witchsalty.com with photo evidence so we can arrange a free replacement or full refund.

Return Shipping Fees

Customer Preference Returns: If you are returning an item due to personal preference, change of mind, or wrong size selection, you will be responsible for paying the return shipping fees.

Witchsalty Errors or Defective Goods: If the return is caused by a damaged item, manufacturing fault, or shipping error on our part, Witchsalty will cover all return shipping costs or provide a prepaid return label.

Contact Us

If you have any further questions or require assistance with an ongoing return, please feel free to reach out to our dedicated support team at service@witchsalty.com.