Frequently Asked Questions (FAQ)

General Questions

How can I check the status of my order?

Once your purchase is completed, a confirmation email containing your order details will be sent to you. You can use the link provided in that email to monitor real-time shipping updates and tracking information.

Can I modify or cancel my order after it has been placed?

Order changes or cancellations are only possible before your items enter the fulfillment stage. Once your order status changes to "Preparing for Shipping," "Shipped," or "Delivered," no modifications can be made.

Payment & Billing

Which payment methods do you accept?

We offer secure checkout through two main channels:

  • PayPal: Supports Visa, Mastercard, American Express, and Discover through PayPal's secure gateway.
  • Credit/Debit Cards: Direct and encrypted processing for Visa, Mastercard, American Express, and Discover.

What currency will I be billed in?

All purchases are processed in USD ($). If your local bank account operates in another currency, your financial institution will automatically calculate and apply the current exchange rate during checkout.

Do you offer flexible installment options?

Yes! Installment payment options (up to 3 payments) are available at checkout, depending on your location and eligibility.

Shipping & Delivery

Where do you ship to?

We proudly provide worldwide shipping, delivering our collections to North America, Europe, Asia, Central America, and Oceania.

How long will it take for my package to arrive?

Processing Time: Standard order preparation takes 3–7 business days.

Shipping Time: Delivery duration varies based on your chosen shipping option and destination country.

How do I track my delivery?

As soon as your package leaves our warehouse, you will receive a dispatch email equipped with a unique tracking number and link.

What happens if I am not home to receive my parcel?

If you are unavailable at delivery, the courier will typically attempt a redelivery the following business day or leave a notification card. Depending on local carrier policies, you may also be asked to collect your package from a nearby pickup location.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery. To be eligible, items must be unworn, unwashed, and returned in their original packaging with all tags attached.

Can I exchange an item for a different size or product?

Yes, exchanges follow the same 14-day window as returns. Please contact our support team with your order details and the replacement item you would like to request.

Is return shipping free?

Return shipping costs depend on the reason for return. If the return is due to a product defect or an error on our part, return shipping is free. Otherwise, return postage costs may be deducted from your final refund amount.

How long does refund processing take?

Once your return parcel reaches our warehouse, inspection and processing take up to 14 business days. Upon approval, your refund or exchange will be issued promptly within 14 days.

Need Further Assistance?

If you have additional questions or need help with an existing order, please feel free to reach out to our dedicated support team at service@witchsalty.com. We are always happy to help!